How we handle your personal data.
Last Updated: July 2026
Welcome to the privacy policy for R White Plumbing & Heating. We are fully committed to protecting and respecting your privacy.
This data protection declaration explains the nature, scope, and purpose of the personal data we collect, use, and process when you visit our website or use our professional services. As a business operating in Wales, our processing of personal data is carried out strictly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
R White Plumbing & Heating is the data controller responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).
Contact Details:
While we implement strict technical and organisational security measures to protect your data, internet-based data transmissions can inherently have security gaps. You are always welcome to transfer personal data to us via alternative means, such as by telephone.
To ensure this policy is clear and transparent, we utilise the core terminology defined under the UK GDPR:
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
When you visit our website, our server automatically collects a series of general technical data points stored in server log files. This anonymous data is analysed purely for statistical purposes, to optimise our website security, and to assist law enforcement in the event of a cyber-attack. This data is stored separately from any personal data you voluntarily provide.
You may give us your Identity, Contact, and Financial Data by filling in forms on our website, subscribing to our newsletter, registering an account, or by corresponding with us by post, phone, or email. This includes data provided when you request a plumbing or heating quote or booking.
When registering on our website, the input mask determines what data is collected. This data is used exclusively for internal purposes and necessary service fulfilment. Your IP address, date, and time of registration are recorded to protect against fraudulent use of our services.
If you opt-in to receive our newsletter, we use a double opt-in procedure to verify your email address. Our newsletters may contain tracking graphics (pixels) that allow us to statistically analyse the success of our campaigns by showing us if and when an email was opened and which links were clicked. You can withdraw your consent to tracking and unsubscribe at any time via the link included in every newsletter.
If you contact us via an online form or direct email, the personal data you provide is automatically stored to process your enquiry and follow up on your request. We do not pass this information to third parties without your explicit permission.
Under the UK GDPR, we only process your personal data when we have a lawful basis to do so. Most commonly, we rely on the following:
Our website integrates components and tracking systems provided by third parties. These services may collect information directly from your web browser.
We use Google Analytics 4 to monitor and analyse web traffic. GA4 is designed with privacy at its core and does not log or store individual IP addresses. It helps us evaluate user behaviour on our site to improve our digital services.
Provider: Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
Opt-Out: You can block Google Analytics tracking by installing the official browser add-on at: https://tools.google.com/dlpage/gaoptout.
Our website features integrated plugins linked to the Meta social network. If you are logged into your Meta/Facebook account while visiting our site, Meta can track your visit and link it to your account.
Provider: Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (or Meta Platforms Ireland Ltd. for users outside the US).
Privacy Controls: You can prevent this data collection by logging out of Facebook before opening our website. Meta’s privacy controls can be managed at: https://www.facebook.com/about/privacy/.
Audiovisual features from Instagram are embedded on our site. Instagram automatically tracks which sub-pages you visit if you are logged into your Instagram profile during your session.
Provider: Instagram LLC / Meta Platforms, Inc.
Privacy Policy: More information can be found at: https://help.instagram.com/155833707900388.
We use elements provided by LinkedIn and SlideShare to connect with professional networks and share documents securely.
Provider: LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (or LinkedIn Ireland for European/UK users).
Privacy Settings: You can manage your tracking preferences at: https://www.linkedin.com/psettings/guest-controls.
Features from the Pinterest network are integrated to allow users to pin images and content.
Provider: Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA.
Privacy Policy: Available at: https://about.pinterest.com/privacy-policy.
Components from the microblogging platform Tumblr are used to allow social sharing of web content.
Provider: Tumblr, Inc., 35 East 21st St, New York, NY 10010, USA.
Privacy Policy: Available at: https://www.tumblr.com/policy/en/privacy.
Features from the microblogging platform X are integrated to enable social media redistribution and sharing.
Provider: X Corp., 1355 Market Street, San Francisco, CA 94103, USA.
Privacy Policy: Available at: https://twitter.com/privacy.
Components from the video platform YouTube are embedded to play helpful video media directly on our web pages.
Provider: YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (a subsidiary of Google LLC).
Privacy Policy: Available at: https://www.google.com/intl/en/policies/privacy/.
Under data protection laws, you have comprehensive rights regarding your personal information:
If you wish to exercise any of these rights, please contact an employee or write directly to us using the contact details provided in Section 1.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to resolve your concerns directly before you approach the ICO.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or statutory reporting requirements. Once this period expires, your data is routinely and securely destroyed.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.
As a responsible plumbing and heating business, we do not engage in automated decision-making or profiling.